Privacy Policy

1. Who We Are

Nalam Herbal Napkins is a brand of Dheive Enterprises, located at Ambattur OT, Chennai – 600 053, Tamil Nadu, India. We manufacture and sell 100% herbal sanitary napkins through our online store at nalamherbalnapkins.com.

For privacy-related queries, contact us at: nalamherbalnapkins@gmail.com

2. Information We Collect

When you use our website or place an order, we may collect:

• Identity & contact: name, email address, phone number
• Delivery information: shipping address, city, state, pincode
• Order information: products purchased, quantities, amounts paid
• Payment information: payment method (we do not store card details — payments are processed securely by Razorpay)
• Account information: email and password if you create an account, or your Google account details if you sign in with Google
• Usage data: pages visited, browser type, device information (collected automatically via cookies)

3. How We Use Your Information

We use your information to:

• Process and fulfil your orders
• Send order confirmation and shipping notifications to your email
• Arrange delivery through our logistics partner (Shiprocket)
• Respond to your questions or support requests
• Improve our website and product offerings
• Comply with legal obligations

We do not sell or rent your personal information to any third party.

4. Sharing Your Information

We share your information only with service providers who help us run our business:

• Razorpay — payment processing
• Shiprocket — order fulfilment and courier dispatch
• Supabase — secure database hosting
• Resend — transactional email delivery
• Vercel — website hosting

Each provider processes your data only as needed to deliver their service and is bound by their own privacy policies.

5. Cookies

Our website uses essential cookies to keep you logged in and remember your cart. We do not use advertising or tracking cookies. You can disable cookies in your browser settings, but some features (like staying logged in) may not work correctly.

6. Data Retention

We retain your order and account information for as long as your account is active or as needed to fulfil orders, handle returns, and meet legal obligations. You may request deletion of your account and associated data by contacting us.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal requirements)
• Withdraw consent at any time where processing is based on consent

To exercise any of these rights, email us at nalamherbalnapkins@gmail.com.

8. Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. All data is transmitted over HTTPS. Passwords are hashed and never stored in plain text.

9. Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website after changes constitutes acceptance of the revised policy.

11. Contact Us

For any privacy-related concerns: